This Privacy Policy explains how mamak24 collects, processes, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and in compliance with applicable data protection standards.
mamak24 ("we", "us", "our") operates the online gaming platform accessible at mamak24.asia. We understand that the privacy and security of your personal data is important — particularly in the context of an online gaming platform where financial and identity information is involved.
This Privacy Policy sets out the basis on which we collect and process personal data about you when you visit or use the mamak24 platform, register an Account, make transactions, or interact with our customer support. Please read this Policy carefully alongside our Terms & Conditions before using the mamak24 platform.
By registering an Account or continuing to use mamak24, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of applicable data protection legislation, mamak24 is the data controller in respect of personal data collected through the mamak24 platform. We are responsible for determining the purposes and means of processing your personal data.
Where mamak24 engages third-party service providers to process personal data on its behalf — including payment processors, identity verification providers, and gaming software suppliers — those parties act as data processors under instruction from mamak24 and are contractually bound to process data solely in accordance with our instructions and applicable data protection law.
mamak24 collects personal data in the following categories:
mamak24 processes your personal data for the following purposes:
mamak24 processes your personal data on the following legal grounds:
6.1 mamak24 uses cookies and similar tracking technologies to enhance platform functionality, maintain session state after login, and gather aggregate analytical data about how the platform is used.
6.2 The following categories of cookies are used:
6.3 You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the mamak24 platform.
mamak24 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may disclose your personal data to the following categories of recipients where necessary:
All third-party recipients are required to process your personal data in accordance with applicable data protection law and are prohibited from using it for any purpose beyond that for which it was disclosed.
8.1 mamak24 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations.
8.2 Account data, transaction records, and KYC documentation are typically retained for a minimum of five (5) years following the closure of an Account, in compliance with AML record-keeping requirements and gaming licensing standards.
8.3 Communications data (live chat transcripts, email records) is retained for the period reasonably required to resolve disputes and for quality assurance purposes, typically up to two (2) years.
8.4 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.
9.1 mamak24 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely immune to security risk. Players are encouraged to use strong, unique passwords and to enable 2FA on their mamak24 Account.
9.3 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, mamak24 will notify you and applicable regulatory authorities in accordance with applicable legal requirements.
Subject to applicable law, you have the following rights in relation to the personal data mamak24 holds about you:
To exercise any of the above rights, please contact mamak24 customer support. We will respond to verified requests within the timeframe required by applicable law, typically within thirty (30) days.
11.1 The mamak24 platform is strictly intended for adults who are 21 years of age or older. mamak24 does not knowingly collect personal data from individuals under the age of 21.
11.2 If mamak24 becomes aware that personal data has been collected from a person under 21 years of age, the relevant Account will be immediately closed and all associated personal data will be deleted, subject to any mandatory legal retention requirements.
11.3 Parents or guardians who believe that a minor may have registered an Account on mamak24 should contact customer support immediately.
12.1 In the course of providing its Services, mamak24 may transfer personal data to recipients located in jurisdictions outside Malaysia. Where such transfers occur, mamak24 takes appropriate safeguards to ensure that your personal data is protected to a standard that is at least equivalent to the protections provided under applicable Malaysian data protection law.
12.2 These safeguards may include contractual data protection clauses, binding corporate rules, or reliance on adequacy decisions where applicable.
The mamak24 platform may contain references to third-party game providers and payment processors whose services are integrated into the platform. Each such third party operates under its own privacy policy, and mamak24 is not responsible for the privacy practices of third-party entities. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of mamak24.
14.1 mamak24 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes are material, mamak24 will endeavour to provide reasonable notice to registered players via account notification or a prominent platform announcement prior to the changes taking effect.
14.3 Your continued use of mamak24 following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, please cease use of the platform and contact us to close your Account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data mamak24 holds about you, please contact our support team via live chat on the platform or at:
For formal data subject access requests or data erasure requests, please indicate the nature of your request clearly in your communication. mamak24 may require verification of your identity before processing such requests.
Six ways mamak24 ensures your personal data is handled responsibly and securely.
Every data transfer between your device and mamak24 — login credentials, payment details, personal information — is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions and online banking platforms in Malaysia.
mamak24 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes — full stop. Data shared with third parties (payment processors, KYC providers) is strictly limited to what is necessary to deliver the Services you use.
You have the right to access, correct, export, or request deletion of your personal data held by mamak24. Marketing consent can be withdrawn at any time from your Account settings. Data subject requests are responded to within the legally required timeframes.
mamak24 collects and retains identity verification data as required by its international gaming licence and applicable AML laws. This protects the integrity of the platform for all players and helps ensure that illicit funds cannot be processed through the mamak24 system.
mamak24 does not retain personal data indefinitely. Data is held only for the period required by law and our licensing obligations — typically five years for transaction and identity records — after which it is securely deleted or anonymised in accordance with this Policy.
In the unlikely event of a personal data breach that poses a risk to your rights, mamak24 is committed to notifying affected players and relevant authorities within the timeframes required by applicable law — not weeks after discovery, but promptly and transparently.
Your personal data is protected. Your funds are segregated. Your gaming is fair. mamak24 is built on the foundations that matter to Malaysian players — trust, transparency, and security. 21+ only.
Must be 21 or older. Please gamble responsibly.